Customer Relationship Management   It is a valuable tool for keeping track of interactions with customers and prospective customers.   The Relevant Business Systems CRM Module extends typical customer and prospective data by adding a database of contacts, activities, and status codes.   The CRM Workbench is accessible from the Customer or Prospect Master screens and is linked to all major CRM functions. Supplier Relationship Management   Supplier Relationship Management (SRM) establishes a partnership between company and supplier.   ERP Flex capabilities include procurement, Delivery scheduling and receiving inspection, vendor management analysis.   It also deals return material from vendor.